Report a Lost or Stolen Debit Card

Call toll free: 1-800-554-8969

We know that it sometimes happens. So if you've lost, or think your card has been stolen or compromised, please report it immediately.

For questions regarding your existing BillPay account, please call
1-800-877-8021.

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DOWNTOWN EL PASO	WEST EL PASO	EAST EL PASO
401 E. Main	125 Mesa Hills Drive (Mesa at Mesa Hills)	9801 Gateway West Blvd 1726 N. Zaragoza

Phone: (915) 231-2500
Fax: (915) 231-2535
Bank Lobby Hours: 9 a.m. – 5 p.m. Monday – Friday
(or other times by appointment)
Motorbank Hours: 8 a.m. – 6 p.m. Monday – Friday