Mortgage Survey

Your Opinion Counts!

We strive to make sure your mortgage transaction goes as smoothly and efficiently as possible. Please let us know how you feel your transaction was handled. Your evaluation is a key factor in our success. Thank you for completing our Quality Service Evaluation.

Name of Borrower(s)
Why did you choose Valley Bank Mortgage Division for your home financing and what did you like best about your experience with Valley Bank?
Who was your Mortgage consultant?
Did your transaction close on time?
Yes No
How would you rate our efficiency and speed?
Excellent Good Fair Poor
How would you rate the service and knowledge of your mortgage loan team?
Excellent Good Fair Poor
How would you rate the service and knowledge of your mortgage closing agent (Attorney/Title Company)?
Excellent Good Fair Poor
If you have received mortgage financing from a company other than Valley Bank, how would you rate our service as compared to that company?
Better Same Worse
How specifically could we improve our service to you?
Who do you know right now that could benefit from Valley Bank's mortgage services?
What is your telephone number?
What is your email address?
May we keep you informed in the future either via email or phone of new mortgage programs, product offerings or interest rates that might be of benefit to you?
Yes No
I hereby grant permission to Valley Bank to reprint, publish, and use for distribution my comments with my name.
Yes No