Online Survey

 

We appreciate your relationship with Progressive Bank. We understand that you have a choice to bank anywhere and feel privileged that you have chosen to do business with us.

To ensure that we always deliver what you expect from us, please complete and submit our brief Customer Service Evaluation.

Thank you for your feedback!

 

Please indicate the Progressive Bank office in which you generally conduct business:

Monroe / West Monroe Bossier City Winnsboro
1411 North 19th Street 2600 Beene Boulevard 301 Fair Avenue
1398 Lamy Lane  
3421 Cypress Street Shreveport
701 Trenton Street 8550 Fern Avenue

 

For the following areas, please rate how we are doing AND how important it is to you:

Excellent/Very Important =
5 4 3 2 1
= Poor/Not Important (click on selected number)

Convenient office locations ...

  5 4 3 2 1
How do we rate?
How important is it?

Convenient business hours ...

  5 4 3 2 1
How do we rate?
How important is it?

Capable people available in person to answer questions during business hours ...

  5 4 3 2 1
How do we rate?
How important is it?

Capable people available to answer questions by phone during business hours ...

  5 4 3 2 1
How do we rate?
How important is it?

Capable people available to answer questions by phone after business hours ...

  5 4 3 2 1
How do we rate?
How important is it?

Questions and concerns are handled promptly and efficiently ...

  5 4 3 2 1
How do we rate?
How important is it?

Employees listen and offer solutions based on my needs ...

  5 4 3 2 1
How do we rate?
How important is it?

Progressive Bank always delivers on what they promise ...

  5 4 3 2 1
How do we rate?
How important is it?

Progressive Bank treats me with respect ...

  5 4 3 2 1
How do we rate?
How important is it?

Progressive Bank is involved and supportive of our community ...

  5 4 3 2 1
How do we rate?
How important is it?

Do you consider Progressive Bank to be your primary Bank?

Yes No
 
Why or Why Not?

If an employee was especially helpful or friendly, please list his/her name
below and how or why you felt their service was extraordinary:
 
Employee's Name:
 
Reason:

How likely are you to recommend Progressive Bank to a friend/relative/colleague ...

Extremely likely =
5 4 3 2 1
= Not at all likely (click on selected number)

Overall, how would you rate the service you receive at Progressive Bank ...

5 4 3 2 1

Which of the following electronic services do you use? (Check all that apply)

Online Banking or Bill Pay
e-Statements
PB Mobile (for mobile phone)
PopMoney®
Business Online (businesses)

How satisfied are you with each of these services?

Extremely Satisfied=
5 4 3 2 1
= Very unsatisfied

  5 4 3 2 1
Online Banking or Bill Pay
e-Statements
Account to Account Transfer
PB Mobile (for mobile phone)
PopMoney®
Business Online (businesses)

If you are unsatisfied, please explain...

Please indicate how likely you are to open/apply for the following services within the next year:

Extremely likely=
5 4 3 2 1
= Not at all likely

  5 4 3 2 1
Checking
Savings
e-Services
(mobile banking, e-Statements, Online Banking/Bill Pay, etc.)
Personal Loans
(real estate, home equity line of credit, etc.)
Financial Planning/Investment Consultation
Business Financing
(loan or lines, commercial real estate loans, etc.)


We appreciate your input! We will send you a personal thank you note if you include your contact information.
 
Name:
Address:
Daytime Phone:
E-mail:

Thank you for your feedback!