Metro Bank Phone: 888.937.0004

At Metro Bank, we know that you deserve friendly, efficient and accurate service. Our expectation is that we provide you with the highest level of service not found anywhere else. Thank you for taking a few moments to tell us how we?re doing. It is very important to us.

Customer Service

Please select a survey type in the drop-down menu and complete the survey questions below.

Survey Type:

1. Which Metro Bank location did you visit today?

Date of Visit:
Time of Visit:
Name of Team Member
who assisted you:

2. Reason for today's visit

3. Did the Metro Bank Team Member:

  Yes No  
Acknowledge you in a
timely manner?
Handle your transaction in
an efficient manner?
Have a friendly demeanor
during the transaction?
Thank you for your
Share information about an
appropriate product or
service other than the
reason you came into the

4. Is Metro Bank your primary Bank?


5. How satisfied are you?

  Extremely Satisfied Satisfied Neutral Dissatisfied Extremely Dissatisfied  
With the overall Customer
Service you received?
With Metro Bank's products
and services?

6. Based on your experience, how likely are you to recommend Metro Bank?

Probably Not
Definitely Not

7. How can we improve our service to you?

8. For a reply, please share your contact information:

Email Address:


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Metro Bank is a wholly owned subsidiary of Metro Bancorp, Inc. and is not affiliated with Metro Bank plc, Great Britain