Member Survey

1. What was the primary nature of your most recent contact with APL Federal Credit Union?

   • New CU Membership
   • Teller Transactions
   • Mortgage Loan
   • New Account
   • Other Loan
   • Other

2. Where were you most recently served?

   • Main Office
   • Online
   • APL Campus Branch
   • Telephone
   • Columbia Branch
   • Other
   Date of Last Service

3. Please rate your contact on the following qualities by checking one item per line: (5 being extremely satisfied and 1 being very dissatisfied)

   • Extremely
     Satisfied

   • Very
     Satisfied

   • Satisfied

   • Somewhat
     Dissatisfied

   • Very
     Dissatisfied

   • Prompt Service

   • 5
   • 4
   • 3
   • 2
   • 1

   • Friendliness

   • 5
   • 4
   • 3
   • 2
   • 1

   • Attention to needs

   • 5
   • 4
   • 3
   • 2
   • 1

   • Competence

   • 5
   • 4
   • 3
   • 2
   • 1

   • Application Procedure

   • 5
   • 4
   • 3
   • 2
   • 1

   • Information Provided

   • 5
   • 4
   • 3
   • 2
   • 1

   • Questions Answered

   • 5
   • 4
   • 3
   • 2
   • 1
   Comments

4. Please check the three factors that are most important to you in selecting the account/service you checked in #1.

   • Close to Home
   • Payroll Deduction
   • Close to Work
   • Low or No Fees
   • Convenience of Hours
   • Other

   If other please explain

5. What is the most important thing we can do to improve service?

   What is the most important thing we can do to improve service?

6. What services would you like to see the Credit Union offer?

   What services would you like to see the Credit Union offer

7. Is there anything else you would like to tell us?

   Is there anything else you would like to tell us?

Thank you for your time and cooperation in completing this survey. Your effort will help us to better serve all members!