Personal Debit Card Agreement
Terms and Conditions
YOUR RIGHTS AND RESPONSIBILITIES
The Electronic Fund Transfers we are capable of handling for consumers are indicated below, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. You should keep this notice for future reference. For purposes of these disclosures, our business days are Monday through Friday. Federal holidays are not included.
1. TRANSFER TYPES AND LIMITATIONS
(a) Terminal Transfers. You may use your card and/or code to make:
(1) Cash withdrawals from checking accounts, including money market accounts.
(2) Cash withdrawals from savings accounts.
(3) Deposits to checking accounts (not available for New Beginnings accounts).
(4) Deposits to savings accounts (not available for New Beginnings accounts).
(5) Transfers of funds between checking and savings accounts upon request.
(6) Pay for purchases at places that have agreed to accept the card.
Some of the services may not be available at all terminals.
(b) Prearranged Transfers. You may arrange for us to:
(1) Accept certain direct deposits to your checking account.
(2) Accept certain direct deposits to your savings account.
(3) Pay certain recurring bills from your checking account in the amounts and on the days you request.
(4) Pay certain recurring bills from your savings account in the amounts and on the days you request.
(c) Limitations on dollar amounts of transfers. The limit for terminal withdrawals is $510.00 every 24 hours. The Point of Sale (POS) limit is $5,000.00 every 24 hours. For debit cards linked to New Beginnings Accounts - the limit for terminal withdrawals is $310.00 every 24 hours. The Point of Sale (POS) limit is $750.00 every 24 hours.
(d) International Use: International ATM and Point of Sale (POS) transactions: for security reasons, we may block the use of your ADK Debit Card in certain countries or geographic areas. We will have no liability to you or others if any of these events occur. Traveling customers must contact the Bank two weeks prior to departure with your locations and dates of travel so that we can make the necessary adjustments to your ADK Debit Card to ensure functionality.
2. FEES
1) A fee will be charged for withdrawals, transfers, and for balance inquiries at non-proprietary ATM & POS terminals.*
(2) Should any withdrawal made exceed your account balance or maximum ADvantage Line of Credit, an NSF fee may be charged to your account..*
(3) NOTICE REGARDING ATM FEES BY OTHERS: If you use an automated teller machine that is not operated by us, you may be charged a fee by the operator of the machine and/or by an automated transfer network.
Except as indicated above, we do not charge for Electronic Fund Transfers. Refer to a current fee schedule for exact fee amounts.
*Please refer to your current fee schedule for exact fee amounts.
3. DOCUMENTATION
(a) Terminal Transfers. You can get a receipt at the time you make any transfer to or from your account using one of our terminals. You may not receive a receipt for Point of Sale (POS) transactions for less than $15.00.
(b) Preauthorized Credits. If you have arranged to have direct deposits made to your account at least once every 60 days from the same person or company, you can call us at the telephone number listed to find out whether or not the deposit has been made.
(c) In addition, you will get a monthly account statement from us.
4. PREAUTHORIZED PAYMENTS
(a) Right to stop payment and procedure for doing so. If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here’s how: Call or write us at the telephone number or address listed in this disclosure in time for us to receive your request 3 business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call.
(b) Notice of varying amounts. If these regular payments may vary in amount, the person you are going to pay will tell you, 10 days before each payment, when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment, or when the amount would fall outside certain limits that you set.)
(c) Liability for failure to stop payment of preauthorized transfer. If you order us to stop one of these payments 3 business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages.
5. FINANCIAL INSTITUTION’S LIABILITY
(a) Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will not be liable, for instance:
• If, through no fault of ours, you do not have enough money in your account to make the transfers.
• If the transfer would go over the credit limit on your ADvantage Line of Credit.
• If the automated teller machine where you’re making the transfer does not have enough cash.
• If the terminal or system was not working properly and you knew about the break down when you started the transfer.
• If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions that we have taken.
• If the funds are subject to legal process or other encumbrance restricting such transfer.
• There may be other exceptions stated in our agreement with you.
6. CONFIDENTIALITY
(a) We will disclose information to third parties about your account or the transfers you make:
(1) where it is necessary for completing transfers; or
(2) in order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; or
(3) in order to comply with government agency or court orders; or
(4) if you give us written permission.
7. UNAUTHORIZED TRANSFERS
(a) Consumer Liability. Tell us AT ONCE if you believe your card and/or code has been lost or stolen. Telephoning is the best way of keeping your possible losses down. You could lose all the money in your account plus your maximum ADvantage Line of Credit. If you tell us within 2 business days, you can lose no more than $50 if someone used your card and/or code without your permission. If you do NOT tell us within 2 business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you could lose as much as $500. Also, if your statement shows transfers that you did not make, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.
(b) Contact in event of unauthorized transfer. If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this disclosure.
8. ERROR RESOLUTION NOTICE
In case of errors or questions about your electronic transfers, call or write us at the telephone number or address listed in this disclosure, as soon as you can. If you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt, we must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
(3) Tell us the dollar amount of the suspected error. If you tell us orally, we do require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days (20 business days if the transfer involved a new account) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involved a new account, a point-of-sale transaction, or a foreign-initiated transfer) to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days (20 business days if the transfer involved a new account) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. An account is considered a new account for 30 days after the first deposit is made, if you are a new customer. We will tell you the results within 3 business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.
9. PROPERTY OF ISSUER; CANCELATION RIGHTS
Each card is the property of Issuer and must be surrendered upon demand. Each card can be canceled by Issuer and the privileges thereof revoked at any time without prior notice.
ELECTRONIC FUND TRANSFERS SPECIAL VISA® RULES
Your ADK Canvas Card is so secure that we have reduced your potential liability for unauthorized transfers accomplished with your card under certain circumstances. The following rules apply:
LIMITS ON LIABILITY: Unless you have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen card, if you report the loss or theft of your card within 2 business days of when you discover the loss or theft of the card. If you do NOT tell us within 2 business days, your liability is the lesser of $50 or the amount of money, property, labor or services obtained by the unauthorized use before notification to us.
SPECIAL ERROR RESOLUTION PROCEDURES FOR POINT-OF-SALE TRANSACTIONS (OTHER THAN FOREIGN-INITIATED TRANSFERS): In case of errors or questions about point-of-sale transactions using your card, call or write us as described in the ERROR RESOLUTION NOTICE in our disclosure entitled “ELECTRONIC FUND TRANSFERS - YOUR RIGHTS AND RESPONSIBILITIES”. We will tell you the results of our investigation within 5 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 90 days to investigate your complaint or question. If we decide to do this, we will credit your account within 5 business days for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account.
DEBIT CARD DISCLOSURE
Effective January 1, 2009, VISA® is instituting new procedures that may impact the use of your ADK Canvas Debit Card at certain merchant locations. Transactions at merchant locations in the past have been processed as Visa® Check Card transactions unless entered with a PIN. Beginning January 1st, if you do not enter a PIN, the transaction may be processed as either a Visa® Check Card transaction or a transaction on the PLUS® or ACCEL debit networks. Merchants are required to provide you the ability to choose to make a Visa® Check Card transaction if they support this option. Please be advised that should you choose to use the PLUS® or ACCEL debit network when making a transaction without a PIN, different terms may apply and you will not be eligible for rewards on those transactions. In addition, certain protections and rights applicable only on Visa® Check Card transactions as described in your cardholder agreement will not apply to transactions processed on the PLUS® or ACCEL debit networks. Please call 877-404-2265, Option 1 if you have questions pertaining to this notice.
For purposes of this disclosure, our business days are Monday through Friday. Federal holidays are not included.
ADIRONDACK BANK, 185 GENESEE STREET, UTICA, NY 13501
CLIENT SERVICES • 1-877-404-BANK (2265)
After Hours, Holiday, and Weekend Stolen Card Reporting: 1-833-312-3729
Rev 10/20
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